Maintaining your environment
in operation

When we talk about companies that work with video, both as a core business and as business support, the importance of keeping this ecosystem always functioning becomes clear. Through the Maintenance and Support Contract, our team is responsible for keeping these solutions in operation, resolving any problems and optimizing current configurations.

Our structure also enables testing or simulation necessary to represent a possible problem or unexpected result that our customers may experience, offering greater security in practical resolution.

Best practices

Processes that guarantee service excellence

Communication

Multiple service channels for opening tickets

Reports

Detailed information about your services

talent-services_2

AD Digital's operational technical support acts in the case of incidents due to equipment failures, network problems, loss of communication, power outages, problems with electronic boards or circuits, improper access, software updates, configuration problems, among other problems which can cause the ecosystem to stop, thus guaranteeing the availability of the environment, regardless of the degree of impact or severity of the occurrence.
 
Furthermore, we can also act preventively, aiming to improve risk management and service level management (SLA) to reduce downtime or systemic downtime.

Discover how we can support your company

SERVICE PORTFOLIO
SOLUTION PORTFOLIO
SERVICE PORTFOLIO
SOLUTION PORTFOLIO

Want to know more?

Our team of experts can get in touch to discuss how Talent Management can benefit your business

    We are committed to your privacy. AD Digital will use the data provided above only for business purposes and to send relevant materials. You can leave this list at any time. For further information, please read our Privacy Policy.